There are a lot of reasons to trust USSI Global’s 24/7 Technical Operations Center, but peace of mind is at the top of the list. Our technical support, around-the-clock monitoring, and incident management means maximum uptime, rapid response, and continuous system performance. That’s why our TOC is trusted for broadcast, cable, media, and digital signage deployments. 

Based in the United States at our Melbourne, Florida, headquarters, USSI Global’s TOC is not an after-hours answering service, but a true technical operations center operated by trained subject matter experts. We maintain customer-specific labs in our TOC for our agents to use to troubleshoot issues in the field. From hardware failures to new system configuration, we’re always ready to assist.

Our TOC stands ready with Tier 1 and Tier 2 support, with tri-lingual support in English, Spanish, and Portuguese. We can handle distribution issues, including signal loss, IRD issues, and headend equipment malfunctions. USSI Global can also help resolve network or connectivity issues, such as router failures, IP configuration, and latency issues. We’re also ready for media player failures, video wall sync issues, playlist errors, and other digital signage system hiccups.

If an issue cannot be resolved remotely, USSI Global will dispatch a qualified field technician to the site, supported by our Tier 3 engineering team. Our Tier 3 engineers provide advanced troubleshooting and real time guidance, ensuring complex issues are properly diagnosed and resolved on the first visit. Once on site, our technicians are equipped to repair or replace components as needed, minimizing downtime and restoring service quickly.

Beyond our rapid response to service issues, another element to our TOC is managed services. We offer continuous monitoring as well as immediate incident response. USSI Global can integrate into your system directly for real-time feedback, and pivot from project to project. With managed services, we keep a continuous watch on your systems, often identifying potential issues before you experience complications or downtime.

For more information about USSI Global’s Technical Operations Center, call us at 800-444-8774 or visit www.ussiglobal.com/contact-us.