Case study

Transforming Digital Display Lifecycle Management

How USSI Global streamlined depot repair, logistics, inventory management, and fulfillment to reduce downtime and improve asset availability across a nationwide digital display network.

Results at a Glance

  • 24-hour display replacement
  • 52,000 sq. ft. repair and logistics facility
  • Dedicated depot repair technicians
  • Nationwide logistics and fulfillment
  • Customized customer portal
  • Single point of contact
  • Reduced downtime and improved asset availability

Customer Challenge

Digital displays have become mission critical across retail, transportation, hospitality, corporate environments, and public venues. When a display fails, it can disrupt operations, diminish the customer experience, and impact revenue.

Managing large fleets of displays presents significant operational challenges. Organizations must balance inventory levels, coordinate logistics, accelerate repairs, and return equipment to service as quickly as possible, often across hundreds or thousands of locations. Many lack the infrastructure, technical expertise, or nationwide logistics network required to efficiently manage the entire device lifecycle while meeting demanding service level expectations.

USSI Global Solution

USSI Global implemented a comprehensive lifecycle management solution that streamlined the storage, repair, logistics, and redistribution of digital displays. By integrating depot repair, inventory management, and nationwide fulfillment into a single operational model, we enabled the customer to accelerate repair turnaround times, reduce downtime, extend the life of display assets, and ensure replacement units were available when and where they were needed.

Collaborative Solution

USSI Global partnered closely with the customer to build a high performing service operation centered on responsiveness, transparency, and continuous improvement. By leveraging data driven performance management and scalable field operations, we consistently exceeded service expectations and delivered reliable, high-quality support across the customer’s nationwide footprint.

Business Outcomes

Operational Efficiency
  • 52,000 square foot facility dedicated to inventory management and depot repair
  • Single point of contact for repair, logistics, and customer support
  • Customized online portal for repair requests and asset visibilit
Rapid Service Delivery
  • Display removal, replacement, and shipment within 24 hours
  • Multiple carrier partnerships supporting expedited nationwide fulfillment
  • Repaired displays quickly returned to available inventory, reducing replacement lead times
Technical Expertise
  • Dedicated technicians trained specifically on digital display diagnostics and repair
  • Repair capabilities include power boards, display panels, sealed outdoor displays, and other complex components