Case study

Elevated SLAs for Samsung Electronics

Customer Challenge

When your business depends on digital displays to share your menu or other important information with customers, downtime can be disastrous.  Who has time to wait? Standard response times for service and repair will simply not meet the needs of your business.

USSI Global Solution

Our elevated service level agreements (SLAs) can significantly reduce downtime and help get your display operating again. An SLA from USSI Global guarantees an on-site response time to address your display technical issues.


  • Fast Track ships a refurbished large format display (LFD) by the next business day.
  • Next day shipping is available if USSI Global receives the request by 4:30 p.m. ET.
  • Fast Track White Glove adds on-site exchange, where our technicians will remove the defective unit and install a working unit within the same time frame.
  • Replacements are permanent – the warranty is transferred to the replacement display’s serial number.
  • For LED walls, which are a more specialized HDR technology, Samsung offers a variety of elevated SLAs through USSI Global.
  • Three day, next business day, next day, or same day options are available for LED walls to meet your needs and budget.

Collaborative Solution

No matter what type of commercial venture you have, USSI Global’s elevated SLA Program will speed up response times and help you get back to business as quickly as possible.