Avoiding the Coffee Crash

We share much in common with our consumer-facing customers when it comes to service and support. From public digital signage to retail showrooms, it’s our mission to provide responsive, problem-solving customer service that allows businesses to inform, entertain and generate revenue without disruption.

USSI Global’s Digital Signage division offers technical support and repairs for public display and communication systems within its services portfolio. Naturally, many of our largest digital signage customers rely on our 24/7 call center and field service technicians to support, repair and upgrade systems as required.

One of our most well-known QSR customers relies on USSI Global for these exact purposes. This global coffeehouse chain required a turnkey service partner, most of which centered on repairs and upgrades for outdoor digital confirmation boards.

Customer service is not a one-size-fits-all solution, and we carefully developed a customized plan to streamline onsite technical support processes and service costs at thousands of this customer’s US locations. The core solution involves quick shipment of specialized “crash kits” that allow local technicians to service and replace video cameras, intercom systems and other technologies associated with their drive-thru ordering systems.

We invite you to learn more about the project and its customer service benefits in this case study developed exclusively for our website. Please contact us to learn more about how USSI Global and our unparalleled project management experience can service your digital signage and/or technical support needs.