System integration benefits are a hot topic due to the increasing benefits of automation technology. It is all about the efficient management of data and making that information available to the people who need it.
Find out more as we explore 7 ways system integration is essential to your business.
1. Improved Customer Service
The availability of information is directly linked to the speed and efficiency you will be able to address your customer’s questions. With integrated system management, you will be able to quickly and accurately address customer inquiries by having all information real time at your fingertips.
Timely and accurate information will allow you to make decisions that are proactive rather than reactive.
2. Resilient Disaster Recovery
According to the Federal Emergency Management Agency, 40% of businesses have to close temporarily after a major disaster. Alarmingly, 25% of them never open again.
Integration means data is redundant in multiple secure locations and is not limited to one single point of failure. System integration can help reduce lengthy business interruptions by giving you the support to prevent a major shutdown.
3. Data Collection
The abundance of data that is accumulated by system integration will lead to better and more streamlined data analytics. Collected data such as failure rate, response time, restoral time and any other custom reporting request can be made available for download into an easy to read report for your convenience.
4. Improved Response Time
When system integration is custom and built for your project, real-time alerts will be sent via system updates to notify you a system is down and USSI is on the way. In addition, our capabilities expand to alerts being sent via cell phone and other devices as well.
5. Provide a better work environment
While some customers may use integration as a way to streamline staffing, many of our clients are using this technology as a way to utilize their staff to reach beyond data entry and focus more on personalized activities to interact with your customers.
6. Reduce Data Complexity
Trying to navigate your way thru a sea of applications can be intimidating and frustrating. System and data integration is all about managing the complexity of multiple interfaces by streamlining information into one user-friendly source.
7. Data Integrity
Data integration does more than putting all information in one place for accessibility. When systems are integrated strategically they cleanse and validate the information as it is being processed. An integration process, if done correctly, ensures data is free of errors, inconsistencies, and duplication.
Integration is more than combining information from various networks and sources. It is about taking that data and managing it efficiently. Data needs to be presented in a way that is easy to access and user-friendly to all those that need it. It is not just an IT process, it is a business process that transforms the delivery of your data from various sources.